Skip to main content

How do I invite my triage team?

Open Settings, then Team, and select Invite Member. Enter a colleague's email and choose a role. ADMIN has full write access. MEMBER is read only. Team members are a Pro feature, so on the Free plan the account owner works the inbox alone.

Key takeaways​

  • Invites are sent from Settings, then Team.
  • ADMIN can change data. MEMBER can read but not write.
  • Team members are a Pro feature.
  • Route new submission alerts to a monitored destination so the acknowledgment SLA does not breach.
Silent walkthrough. Follow the numbered steps below for the full text.

Steps​

  1. Open Settings, then the Team tab.
  2. Select Invite Member.
  3. Enter the colleague's email address.
  4. Choose ADMIN for write access or MEMBER for read-only access.
  5. Send the invite. The colleague accepts through the emailed link.

Last updated 17 September 2026.